TERMS OF SERVICE — MY OPTIMIZED ROUTE
Last updated: June 19, 2026
1. Acceptance of Terms
By creating an account and using My Optimized Route ("MOR", "we", "us"), you agree to these Terms of Service. If you do not agree, do not use the platform. These terms are governed by the laws of the State of Nevada, without regard to its conflict of laws principles.
2. Account Registration
You must provide accurate and complete information when creating an account. You are responsible for maintaining the security of your account credentials. You may not share your account with others or create accounts on behalf of someone else without authorization. One free account per person or business entity is permitted. Paid plans require a valid credit card on file. Free tier accounts do not require a credit card.
3. Free Account Policy
The free tier is intended for genuine evaluation of the platform by real businesses. The following are strictly prohibited and may result in immediate account termination without notice:
- Creating multiple free accounts to circumvent stop limits
- Automated or bulk account creation
- Using free accounts to test security vulnerabilities or probe the platform
- Reselling or sublicensing access to free tier features
- Any use that places unreasonable load on our infrastructure
4. Acceptable Use
You agree not to use MOR to:
- Violate any applicable law or regulation
- Transmit unsolicited SMS messages to recipients who have not consented
- Upload malicious code, viruses, or any content designed to disrupt the platform
- Attempt to gain unauthorized access to any part of the platform or other users accounts
- Reverse engineer, decompile, or attempt to extract source code from the platform
- Use the platform for any purpose other than legitimate delivery route management
5. SMS Notifications and Compliance
MOR provides SMS delivery notification services as a transactional messaging platform. Use of this feature is subject to the following requirements and restrictions:
Explicit Consent Required. You must obtain explicit, documented consent from each recipient before enabling SMS notifications for that recipient. Consent must be collected prior to sending any SMS message. Acceptable methods of obtaining consent include a checkbox at checkout, a written agreement, or a verbal confirmation that is documented. By enabling SMS notifications for any recipient, you represent and warrant that you have obtained the required consent.
TCPA Compliance. You are solely responsible for ensuring your use of MOR's SMS features complies with the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, and all other applicable federal, state, and local laws and regulations governing electronic communications. MOR provides the delivery mechanism only and does not assume any compliance responsibility on your behalf.
Prohibited SMS Uses. You may not use MOR's SMS features to:
- Send messages to recipients who have not provided explicit consent
- Send marketing, promotional, or advertising messages of any kind
- Send messages in violation of carrier quiet hour requirements or applicable regulations
- Send messages to numbers on the National Do Not Call Registry where prohibited
- Engage in any practice that violates TCPA, carrier guidelines, or applicable law
Opt-Out Obligations. Every SMS message sent through MOR automatically includes opt-out instructions. You must immediately honor all opt-out requests. MOR processes opt-out requests automatically and permanently at the platform level. Once a recipient opts out, no further SMS messages may be sent to that recipient unless they explicitly opt back in. You may not attempt to circumvent, override, or re-enroll opted-out recipients without their affirmative re-consent.
Message Content. All SMS messages sent through MOR must be transactional in nature, limited to delivery status notifications directly related to an order or delivery the recipient is expecting. Marketing, promotional, or solicitation messages are strictly prohibited.
Indemnification for SMS Violations. You agree to indemnify, defend, and hold harmless My Optimized Route and its officers, directors, employees, and agents from any claims, damages, fines, penalties, or expenses, including reasonable legal fees, arising from your violation of this section, any applicable SMS or telecommunications law, or any claim by a recipient that they did not consent to receive messages from you.
Suspension for Violations. MOR reserves the right to immediately suspend or terminate your SMS sending privileges, without notice or refund, if we determine or reasonably suspect that you are using the SMS feature in violation of these terms, applicable law, or carrier guidelines.
6. Data and Privacy
By using MOR you grant us permission to store and process data you provide, including customer addresses, delivery records, and driver information, solely for the purpose of providing the service. We do not sell your data to third parties. For full details on how we collect, store, and protect your data, see our Privacy Policy at myoptimizedroute.com/privacy.php. Certain optional features, including the delivery verification module, may collect recipient identity and signature data. The handling of that data is addressed in Section 30 (Identity Verification and Sensitive Data).
7. Payment and Billing
Paid plans are billed monthly. Your subscription renews automatically unless cancelled. All fees are non-refundable except as required by law. If your payment fails, your account may be downgraded or suspended until payment is resolved. We reserve the right to change pricing with 30 days notice.
8. Free Trial
Starter and Pro plans include a 14-day free trial. A valid credit card is required to start your trial. You will not be charged until the trial period ends. Cancelling before the trial ends will not result in a charge. Free tier accounts do not require a credit card.
9. Stop Limits and Plan Enforcement
Each plan includes a monthly stop allowance. If you reach your limit, route creation is paused until the next billing cycle or you upgrade. There are no overage charges. Stop counts reset on the 1st of each month.
10. Termination
We reserve the right to suspend or terminate your account at any time for violation of these terms, non-payment, or abuse of the platform. You may cancel your account at any time from Settings > Billing. Upon termination, your data is handled according to Section 17 (Data Export and Retention on Termination) and Section 22 (Data Retention).
11. Intellectual Property
MOR and all associated software, designs, and content are the property of My Optimized Route. You retain ownership of your data. You may not copy, reproduce, or distribute any part of the platform without written permission.
12. Limitation of Liability
MOR is provided "as is" without warranty of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the platform, including but not limited to lost revenue, missed deliveries, or data loss. Our total liability to you shall not exceed the amount you paid us in the 3 months preceding the claim. This limitation does not apply to, and shall not reduce, your indemnification obligations to My Optimized Route under these Terms, including under Sections 5 and 13.
13. Indemnification
You agree to indemnify and hold MOR harmless from any claims, damages, or expenses arising from your use of the platform, violation of these terms, or violation of any third party rights.
14. Changes to Terms
We may update these terms at any time. We will notify you by email and require re-acceptance before continued use of the platform when material changes are made.
15. Contact and Notices
For questions about these Terms, and for any notice required or permitted under these Terms (including the informal negotiation notice under Section 18 and the data export request under Section 17), contact My Optimized Route by email at [
[email protected]] or by mail to [My Optimized Route LLC, c/o (Registered Agent Name), (Registered Agent Street Address), (City), NV (ZIP)]. Notices to you may be sent to the email address associated with your account. A notice is deemed given when sent by email, or three business days after deposit in the mail. (Action item: replace the bracketed email and registered-agent address with your live values before publishing.)
16. License Grant
My Optimized Route grants you a limited, non-exclusive, non-transferable, revocable license to access and use the platform solely for your internal business operations during your active subscription period. This license is not a sale. You are not purchasing the software; you are purchasing the right to use it under these terms. All rights not expressly granted are reserved by My Optimized Route.
17. Data Export and Retention on Termination
During your active subscription, route history, delivery records, and associated data are retained and purged on a rolling basis according to Section 22 (Data Retention). Upon cancellation or termination of your account, you may request an export of the data then remaining on your account within 30 days of the termination date. Supported export formats include CSV for customer records, route history, and delivery reports. At the end of that 30-day period, all remaining data associated with your account will be permanently deleted from our systems, except where a longer retention period is required by law. My Optimized Route is not liable for any data loss resulting from failure to export data within this window. To request a data export, contact us as provided in Section 15 before the 30-day period expires.
18. Dispute Resolution
Any dispute arising out of or relating to these Terms or your use of the platform shall first be submitted to informal negotiation by contacting us as provided in Section 15. If the dispute is not resolved within 30 days, it shall be resolved by binding arbitration seated in Clark County, Nevada under the rules of the American Arbitration Association. You waive any right to a jury trial. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction in Clark County, Nevada to protect intellectual property rights.
19. Force Majeure
My Optimized Route is not liable for any failure or delay in performance resulting from causes beyond our reasonable control, including but not limited to natural disasters, acts of government, power outages, internet service disruptions, third-party service failures, or other events outside our control. We will make reasonable efforts to restore service as quickly as possible and will notify affected users of significant outages.
20. Confidentiality
You may share confidential business information with us in the course of using the platform, such as customer data, delivery operations, and business details. We will not disclose your confidential information to third parties except as required to provide the service, as required by law, or with your explicit consent. This obligation survives termination of your account.
21. Competitor Access
Direct competitors of My Optimized Route are prohibited from accessing the platform, creating accounts, or using the service to analyze, benchmark, or replicate our features without prior written consent. Any account found to be operated by a direct competitor may be terminated immediately. Prepaid subscription fees are non-refundable upon termination for this reason.
22. Data Retention
Your route history, delivery records, and associated data are retained according to your subscription plan:
- Free: 7 days
- Starter: 30 days
- Pro: 90 days
- Enterprise: 365 days
Retention periods begin from the date each route is completed. Data that has exceeded your plan's retention period is permanently deleted and cannot be recovered. Upgrading your plan extends retention going forward but does not restore data that has already been purged.
GPS and driver location data is purged after 90 days regardless of plan.
This Section governs retention during your active subscription. Retention and deletion following cancellation or termination of your account are governed by Section 17.
If you require longer retention periods, consider upgrading to a higher plan or contact us about Enterprise options.
23. Forum Selection and Venue
Subject to the arbitration provisions of Section 18, any legal action, suit, or proceeding arising out of or relating to these Terms or your use of the platform that is permitted to be brought in court, including any action to compel arbitration, to confirm, vacate, or enforce an arbitration award, or to seek injunctive or equitable relief, shall be brought exclusively in the state or federal courts located in Clark County, Nevada (Las Vegas). You irrevocably consent to the personal jurisdiction of those courts and waive any objection based on improper venue or the doctrine of forum non conveniens.
24. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision shall be enforced to the maximum extent permissible, and the remaining provisions of these Terms shall remain in full force and effect. The invalidity or unenforceability of any provision in a particular jurisdiction shall not affect the validity or enforceability of that provision in any other jurisdiction.
25. No Waiver
No failure or delay by My Optimized Route in exercising any right under these Terms operates as a waiver of that right. No single or partial exercise of any right precludes any further exercise of that or any other right. A waiver is effective only if it is in writing and signed by an authorized representative of My Optimized Route, and it applies only to the specific instance and purpose for which it is given.
26. Entire Agreement
These Terms, together with the Privacy Policy and any plan-specific or order terms expressly incorporated by reference, constitute the entire agreement between you and My Optimized Route regarding the platform and supersede all prior or contemporaneous agreements, proposals, and communications, whether oral or written, on that subject. Where you and My Optimized Route have entered into a separately executed written agreement governing your use of the platform, that agreement controls to the extent it conflicts with these Terms.
27. Assignment
You may not assign or transfer these Terms, or any of your rights or obligations under them, whether by operation of law or otherwise, without the prior written consent of My Optimized Route. Any attempted assignment in violation of this Section is void. My Optimized Route may freely assign or transfer these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, financing, or sale of all or substantially all of its assets. These Terms bind and benefit the parties and their permitted successors and assigns.
28. Survival
The following provisions survive any expiration or termination of these Terms or your account, along with any other provision that by its nature should survive: Section 5 (SMS Notifications and Compliance, including its consent representations and indemnification), Section 11 (Intellectual Property), Section 12 (Limitation of Liability), Section 13 (Indemnification), Section 17 (Data Export and Retention on Termination), Section 18 (Dispute Resolution), Section 20 (Confidentiality), and Section 23 (Forum Selection and Venue).
Your use of the MOR mobile applications obtained through a third-party application marketplace (each, an "App Store", including the Apple App Store and Google Play) is also subject to the applicable App Store's terms. These Terms are concluded between you and My Optimized Route only, and not with any App Store, and My Optimized Route is solely responsible for the applications and their content. To the extent required by Apple, Apple and its subsidiaries are third-party beneficiaries of these Terms with respect to the iOS application and have the right to enforce these Terms against you as a user of that application. The license granted in Section 16, as applied to the mobile applications, is limited to use on a device that you own or control as permitted by the usage rules of the applicable App Store.
Certain optional features, including the regulated delivery verification module, allow you to collect recipient identity information, such as a signature and a scan of government-issued identification, at the point of delivery. Where you enable these features, you are solely responsible for providing any legally required notice to, and obtaining any legally required consent from, each affected recipient before collection, and you represent and warrant that you have done so. My Optimized Route stores this data using field-level encryption and processes it solely to provide and support the verification feature on your behalf.
